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Contra Costa Serve ("we," "us," or "our") operates the website at contracostaserve.com. This policy explains what information we collect when you contact us or request service, how we use it, and the choices you have. We keep this deliberately plain — no dense legal filler.
Information we collect
We only collect what you choose to give us. When you submit our request form, contact us by email or phone, or send us documents for service, that may include:
- Your name, firm or company name, email address, and phone number;
- Your file or reference number and billing details;
- Case information you provide — court and case number, case caption, the party to be served, the service address, and any special instructions;
- The contents of documents you send us to be served.
We do not use cookies, analytics trackers, or advertising pixels on this website, and we do not collect information about you automatically as you browse.
How we use it
We use the information you provide solely to:
- Confirm coverage, quote a price, and respond to your request;
- Perform the service of process or related work you have engaged us for;
- Prepare and deliver proofs of service and related declarations;
- Send invoices and communicate with you about your matter.
We do not sell, rent, or trade your information, and we do not use it for marketing unrelated to the work you have asked us to do.
When we share information
Service of process is, by its nature, a legal activity that creates public records. With that in mind, we may disclose information:
- To the courts, as part of filing a proof of service or declaration of diligence, which becomes part of the public case record;
- To the party being served, to the extent required to lawfully complete service;
- When required by law, subpoena, or court order;
- To trusted service providers (such as a mailing service) only as needed to complete your job.
Please note that documents to be served should be sent to us by email after you submit the request form — they are not uploaded through the website — which helps keep case material out of web forms.
How we protect it
We limit access to your information to what is necessary to do the work, retain records for only as long as needed for our business and legal obligations, and take reasonable measures to keep them secure. No method of transmission over the internet is perfectly secure, so we encourage you to avoid sending highly sensitive personal identifiers (such as Social Security numbers) unless they are necessary for the service.
Your choices
You may ask us what information we hold about you, ask us to correct it, or ask us to delete records we are not legally required to keep. To make a request, just contact us using the details below.
SMS / text messaging
By opting in, you agree to receive customer service, account notification, and appointment-related text messages from us. Message and data rates may apply.
You will receive customer service, account notification, and appointment-related messages related to your account and service. Message frequency varies. Message and data rates may apply.
If you provide your mobile number and consent to text messaging, we use it only to send informational, conversational messages about your matter — status updates, attempt results, scheduling, and responses to your inquiries. We do not send marketing or promotional texts.
Mobile information, SMS consent, and phone numbers collected for texting will not be shared, sold, or disclosed to third parties or affiliates for marketing or promotional purposes. We only use and share this information as necessary to provide our services or as required by law.
We do not transfer, share, or disclose consumer data to any external organizations for any purpose, even with user consent, except where strictly required by applicable law for the core service.
You may opt out of SMS messages at any time by replying STOP to any message. For help, reply HELP or contact us directly at support@contracostaserve.com or (925) 420-8403. Message and data rates may apply, and message frequency varies.
Data sharing
- Customer data is not shared with third parties for promotional or marketing purposes.
- Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.
Messaging terms and conditions
- The messaging program consists of general conversational messaging to answer questions and provide support to customers.
- You can cancel the SMS service at any time. Just text STOP to the phone number from which you received messages. After you send the SMS message STOP to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
- If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at support@contracostaserve.com.
- Carriers are not liable for delayed or undelivered messages.
- As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
- If you have any questions regarding privacy, please read our privacy policy contained in the rest of this document/page.
Contact us
Questions about this policy or your information? Reach us at:
Contra Costa Serve
Email: support@contracostaserve.com
Phone: (925) 420-8403
California Registered Process Server #1844